Key Account Manager

Kemperplatz 1, 8 OG, 10785. Berlin, Germany Interested? Contact our recruiter Volha for more details Key Responsibilities Ensure client needs are met and build as well as grow trust Develop account-specific strategies and growth plans by integrating data and market insights, and identify strategic expansions Proactively manage potential account risks and formulate and execute mitigation strategies Create and execute structured client engagement plans, including Quarterly/Annual Reviews, to drive client satisfaction Collaborate with cross-functional teams (sales, delivery, and marketing) to align client goals with company capabilities Monitor and report on account performance, client satisfaction, and other KPIs, while providing strategic insights to leadership Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly Qualifications Experience managing a portfolio of over €20m across 10-20 accounts 5+ years of experience in account management, client services, or customer success Demonstrated experience in growing a portfolio through upselling and cross selling including identifying opportunities Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts Experience in setting a high bar in service and experience for clients Strong relationship-building and communication skills, with a track record of managing key accounts Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling Ability to work effectively in a fast-paced environment and manage multiple priorities Experience in IT consulting or custom software development industry is highly desirable Strong negotiation and interpersonal skills Strong analytical skills with the ability to leverage data to drive decisions Full understanding and knowledge of Software development processes and lifecycles Business level English and German Nice to have: Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus Technical experience in building or managing software development Experience in Verticalization of certain industries About us At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more. Benefits Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer: Personalized career development: An individualized approach to career development, tailoring growth plans to every role Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills And that's not all! We also offer: 25 working days of vacation per year Growth through professional development with workshops and training Competitive remuneration Urban Sports Club membership Free public transportation card if a person is commuting to the office Friendly international atmosphere Hybrid work with flexible hours! Engineer your success!